Sample Resume - Accounting Executive (Client Services)

Jackson 123 Lowdes Road Bakersfield, CA 12345 (661) 420-1234
OBJECTIVE
A position in client services where excellent customer service and relationship building is needed.
PROFILE
·       Several years experience in client service. Have managed over 200 accounts and cultivated mutually profitable, long-term relations. Recognized by clients for excellent customer service skills.
·       Exceptional communication skills; able to write and speak clearly and effectively.
·       Most-productive employee as determined by supervisor.
PROFESSIONAL EXPERIENCE
Account Executive: Highland Telecom, Bakersfield, CA	2001-present
Currently care for 60 corporate accounts for large organization.
·       Manage accounts and ensure perfect client satisfaction by quickly resolving all accound disputes.
·       Increase revenue through up-selling to new and existing clients.
Account Agent: Chavez Group, Bakersfield, CA	2000
Served as point of contact for marketing teams and clients of large account.
·       Performed concierge services to valuable clients.
·       Ranked in top 5% of group for effective  service.
Account Rep: Countrywide Marketing, Bakersfield, CA	1997-2000
Opened and serviced several large accounts. Sold to high-net worth individuals.
·       Managed entire sale from cold call to contract negotiation. Opened more than 55 new accounts. Top representative for number of sales calls made.
·       Successfully retained angry customer saving the company $3500 in lost revenue..
Sales Associate: Jackson Automotive, Bakersfield, CA	1996-1997
Delivered marketing and customer service to diverse group of clients..
·       Consistently ranked as top performerf.
·       Exceeded sales quotas 90% of the time.
Prior experience as Airline Representative for major airline; managed transcontinental flights. Also served as Office Manager for large law firm.
EDUCATION/TRAINING
·       Bachelor of Science Degree: Sociology, Fresno State University, Fresno, CA.
·       Attended numerous professional seminars, including 7 Habits of Highly Successful People.
ADDITIONAL INFORMATION
·       Computer proficient in all Microsoft Office applications and Internet research.